Key Responsibilities

- Welcome and assist visitors, clients, and business partners.
- Answer, screen, and forward incoming phone calls professionally.
- Manage company email inquiries and direct them to the appropriate departments.
- Maintain the reception area and ensure a positive first impression.
- Handle incoming and outgoing correspondence, courier services, and deliveries.
- Schedule meetings, appointments, and conference room bookings.
- Maintain visitor logs and office records.
- Support travel coordinators, operations, and sales teams with administrative tasks.
- Prepare documents, reports, and presentations as required.
- Coordinate with hotels, transport providers, and suppliers when necessary.
- Manage office supplies inventory and place orders when needed.
- Assist in data entry and updating customer information in company systems.
- Handle basic customer inquiries regarding tours, bookings, and company services.
- Ensure compliance with company policies and confidentiality requirements.

Required Skills & Qualifications

- Bachelor's degree or equivalent qualification preferred.
- Previous experience in reception, front office, hospitality, tourism, or administration.




- Excellent verbal and written communication skills.
- Robust customer service and interpersonal abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Good organizational and multitasking skills.
- Professional appearance and attitude.
- Ability to work under pressure and manage multiple tasks efficiently.
- Knowledge of travel and tourism operations is an advantage.

Preferred Qualities

- Friendly and welcoming personality.
- Attention to detail.
- Problem-solving skills.
- Time management abilities.
- Ability to work collaboratively with different departments.

Typical Working Relationships

- Operations Team
- Sales Team
- Tour Coordinators
- Suppliers and Vendors
- Hotel Partners
- Transport Providers
- Domestic and International Clients

Ability to commute/relocate:

- Khanapara, Guwahati, Assam: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Experience:

- TRAVEL AGENCY: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Receiptionist (Khanapara)
🏢 Rohika-AAU-IGH
📍 Khanapara