Customer Service Representative – Andheri, Mumbai

Location: Andheri, Mumbai
Experience: 2–3 Years
Salary: Upto 35,000 per month
Industry: Manufacturing – Any Manufacturing Industry

Job Summary

We are looking for a Customer Service Representative to handle customer communication, service-related queries, order follow-ups, and coordination with internal teams.

Candidates must have work experience in a manufacturing company. Experience from any manufacturing industry is acceptable.

Key Responsibilities

- Handle day-to-day customer calls, emails, and service-related queries.
- Respond to customer requirements and provide timely support.
- Coordinate with Sales, Production, Dispatch, and other internal departments.
- Follow up on customer orders, deliveries, dispatches, and pending requirements.
- Handle customer complaints and coordinate with relevant teams for resolution.
- Maintain customer records, order details, and follow-up reports.
- Keep customers updated regarding order status and delivery timelines.
- Coordinate internally to ensure smooth and timely customer service.
- Maintain proper records of customer communication and service requests.
- Collect customer feedback and share it with the concerned department.
- Support the team in maintaining good customer relationships and customer satisfaction.





Requirements

- 2–3 years of experience in a manufacturing company is mandatory.
- Any manufacturing industry is acceptable.
- Candidates with Customer Service, Customer Support, Customer Coordination, Order Coordination, Client Coordination, or similar experience can apply.
- Good verbal and written communication skills.
- Good follow-up and coordination skills.
- Basic knowledge of MS Excel / MS Office.
- Ability to handle customers professionally and coordinate with multiple departments.
- Organized, proactive, and customer-focused approach.

Preferred Profile

Customer Service Executive | Customer Support Executive | Customer Care Executive | Client Coordinator | Customer Coordinator | Order Processing Executive | Sales Coordinator | Customer Relationship Executive

Job Location: Andheri, Mumbai

Pay: Up to ₹35,000.00 per month

Perks:

- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- Do you have experience of work in any Manufacturing company?

Experience:

- Customer relationship management: 2 years (Required)

Location:

- Andheri East, Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 Customer Service Representative (India)
🏢 INDIAN MANPOWER SERVICES
📍 India