Responsibilities & Key Deliverables
Responsibilities & Key Deliverables 1. Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process.
2. Coordinate with Customer Care for resolving product quality concerns in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.
3. Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns.
4. Compilation and timely updation of lessons learnt from similar product families. Ensuring same are implemented for recent product development as input for prevention of known issues.
5. Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling.
6. Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends.
7. Carryout Sustenance audit, Yard Audit for ensuring sustenence of actions in the running production and despatches .
8. Guiding , Motivating & Engaging team members and building team competencies .Improve, and sustain DWM practices within the department

Experience

10+ years

Industry Preferred

Automotive - EV product /Function

Qualifications

BE Mechanical

General Requirements
General Requirements · Awareness on Quality system ( IATF 16949, ISO 9000 & 14000)

- Effective interpersonal communication & presentation skills
- Good in MS office .

Functional Competencies / Skills critical for the job · Thorough Understanding of Mechanical system ( Chassis , Brakes ,Wheel and suspension ,Engine & Transmission,



Mount and Support system preferably in 3-wheeler / 4-wheeler. Good understanding of failure modes and probable cause.

- Understanding of Parts Manufacturing process such as Castings, forging ,Welding , Machining , Sheet metal mfg process (Blanking, Forming, drawing etc ) injection moulding etc
- Understanding of warranty Management practices.
- Drawing reading and understanding of GD&T; and 3D model
- Understanding of Part & Vehicle testing and development process.
- In-depth understanding of Problem-solving approaches, tools and techniques like 8D, QC story, DOE. Etc.
- Team Handling skills . Able to Guide, Mentor & Engage team members and build team competencies .

Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.
We actively encourage candidates from all backgrounds to apply and bring their unique perspectives to our teams. We are committed to ensuring an accessible and inclusive experience for all applicants.
Together, we rise by embracing differences and building a future that reflects the communities we serve.

Job Segment: Machinist, Welding, Manufacturing, Automotive

📌 PVT (Mechanical) - Zaheerabad (India)
🏢 Mahindra Last Mile Mobility
📍 India