KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma

- Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions.
- Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.
- Facilitating change stakeholder management as part of transformational programs and improvement projects
- Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
- Work with project teams for representing the function/organization in various external/internal Quality Competitions.
- Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Process Excellence (Business Process Management System, BPM)

- Process identification, documentation and managing version controls
- Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
- Work with business training teams to design process level training and certification program and drive adoption in partnership with business
- Designing process flow diagrams on ARIS

Quality Culture and Capability Building

- Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)




- Reporting of Quality initiatives to Sr. management
- Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS

- Six Sigma project closures
- Business Impact achieved
- BPM task completion
- Driving QDNA at functional level
- Monthly governance and dash boarding

KEY RELATIONSHIPS (Internal /External)

Internal: Business heads, Quality head,Cross functional teams, Quality team, Sellers
External: As applicable (End Customers, business partners)

KEY COMPETENCIES/SKILLS

§ Lean Six Sigma
§ Design Thinking
§ Innovation Tools
§ Stakeholder Management
§ Project management
§ Change Management
§ Analytical Thinking
§ Statistical Skills
§ Mini Tab
§ Solid Communication/Presentation Skills
§ Facilitation and interpersonal skills

DESIRED QUALIFICATION AND EXPERIENCE
§ Certified Black Belt experience is a must with knowledge of minitab tool.
§ Experience in design thinking, innovation other than DMAIC will be preferred.
§ Graduate with 8+ years’ experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in distribution functions.
§ Process improvement experience via Kaizens and other LEAN tools.

📌 Chief Manager - Quality & Service Excelllence (India)
🏢 AxisMaxlife
📍 India