Chennai, Tamil Nadu
Job Summary

Experienced Infor HCM/WFM SME with 8 to 12 years to work as Techno Functional consultant to resolve Integration issues, development of IPA workflows, work with Business users to understand current requirements and resolve support tickets.

Key Responsibilities

Core Functional Expertise

Infor WFM (Workforce Management)

Time & Attendance configuration, scheduling rules, pay rules
Labor planning, accruals, compliance rules
Interface behavior (HCM WFM data flow)
Troubleshooting import/export failures and transaction states
Hands-on knowledge of WFM administration & user setup

Infor GHR / HCM

Employee lifecycle management (Hire Terminate)
Organization structure, jobs, positions
ESS/MSS configurations
Security roles & user provisioning
Data corrections & master data ownership

2. Integration & Interface (Critical for Build SME)

End-to-end interface understanding:
Sender Middleware Receiver flow
HCM WFM interface troubleshooting & reprocessing
File-based integrations (CSV, SFTP, APIs)
Knowledge of integration failure points and root cause handling
Interface re-run from HCM
Multi-system coordination
Dependency on integration ownership clarity

3. Infor OS / ION / IPA Workflow (Must for SME)

IPA (Intelligent Process Automation)

Workflow design & development
Task routing, approvals, escalations
Exception handling & automation
Monitoring & debugging IPA jobs

Infor ION / OS Platform

Event-driven architecture
Business Object Documents (BODs)
API / middleware integration
ION workflows & document flows
Enterprise workflow orchestration
Workflow automation
API integration layer
Activity monitoring & exception handling

4. Technical Skills





SQL / Data validation / Data analysis
API concepts (REST/SOAP)
File-based interfaces & job schedulers
Batch jobs / schedulers / triggers
Log analysis & RCA capability

5. Build-Specific SME Capabilities

Requirement analysis + solution design (As-Is / To-Be)
Interface design and mapping
Workflow automation design
Functional + technical documentation
KT ownership & SME dependency removal
Architecture understanding
Integration design
Documentation of interfaces & workflows

6. Support + Troubleshooting Depth (SME Expectation)

Root Cause Analysis (RCA) across:
HCM
WFM
Middleware
IPA workflow
Data reconciliation across systems
Ability to identify source system (where issue originates)
Issues often appear in WFM but originate in HCM
Fixes must be applied at correct system layer

7. Soft / Leadership Skills (SME Level)

Stakeholder management (client + third-party vendors)
Ownership clarity definition across systems
KT planning & execution
Proactive issue prevention (not reactive support)
Ownership clarity
Documentation maturity
SME-driven governance
Skill Requirements
Years of Experience - 8 to 12 Years
Infor HCM and WFM Certified Consultant
Infor WFM
Infor HCM
Integration with HCM,
Infor OS/IPA/ION
SOAP API/REST API
IPA Workflow Design
Stakeholder management
KT Planning and execution
Documentation
End to End ownership
Other Requirements
To work in two shifts on rotational basis. (6 AM IST to 3 PM IST and 3 PM to 11 PM IST)
Good communication
Teamwork
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📌 Technical Specialist (India)
🏢 HCLTech
📍 India