Position: Technical Support Executive
Location: Ahmedabad
Employment Type: Full-time

Key Responsibilities

- Provide first-line technical support to clients via phone, email, and chat.
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Assist customers in navigating software applications and provide guidance on best practices.
- Maintain accurate records of customer interactions and technical issues in the support ticketing system.
- Collaborate with the engineering team to escalate complex issues as needed.
- Stay updated on new technologies and product features to provide accurate support.
- Conduct follow-ups with clients to ensure resolution of issues and satisfaction.
- Visit client sites to handle troubleshooting, support, and installation activities.

Qualifications





- Bachelor’s degree in Computer Applications (BCA), Master of Science in Information Technology (MSc. IT), or Bachelor of Engineering in Information Technology (BE.IT).
- Basic knowledge of Linux operating systems is required.
- Should have at least 3 years of experience.
- A customer-oriented attitude with a passion for technology.

Job Type: Full time

Pay: From ₹25,000.00 per month

Application Question(s):

- Basic knowledge of Linux

Education:

- Bachelor's (Required)

Experience:

- total work: 2 years (Required)
- Technical support: 2 years (Required)

Language:

- English (Preferred)

Willingness to travel:

- 50% (Preferred)

Work Location: In person

📌 Technical Support Executive (India)
🏢 Words Worth
📍 India