Customer Care Executive – Domestic Outbound Voice Process

Company: FastInfo
Location: Kolkata – Sector V
Job Type: Full-time
Work Mode: On-site
Process: Domestic Outbound Voice
Experience: Freshers & Experienced Candidates
Education: Graduates & Undergraduates can apply

Job Summary

FastInfo is looking for Customer Care Executives to join our Domestic Outbound Voice Process in Kolkata – Sector V.

The role involves communicating with customers regarding legal and business-related services such as GST registration, Trademark, and other legal services.

This is not a hardcore sales or aggressive target-based calling process.

Key Responsibilities

- Make outbound calls to domestic customers regarding FastInfo's legal and business services.
- Understand customer requirements and provide relevant information about available services.
- Explain services such as GST, Trademark, and other legal/business solutions clearly to customers.
- Handle customer queries and provide appropriate information.
- Build a positive relationship with customers through professional communication.
- Follow up with interested customers and assist them with the next steps.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams wherever required to address customer requirements.
- Follow company processes and quality guidelines.

What We Are Looking For

- Good communication skills in Hindi & English.




- Comfortable speaking with customers over the phone.
- Customer-friendly attitude with good listening and interpersonal skills.
- Ability to understand customer requirements and explain services clearly.
- Basic computer knowledge.
- Positive attitude and willingness to learn.
- Ability to work effectively in a team environment.

Eligibility

- Graduates & Undergraduates can apply.
- Freshers are welcome.
- Candidates with experience in telecalling, BPO, or voice processes can also apply.
- Good Hindi & English communication is required.

No aggressive sales approach. The focus is on understanding customer needs, explaining the appropriate service, and assisting them professionally.

Work Schedule

- 6 Days Working
- 1 Day Rotational Off
- Rotational Day Shift ( 9:30 AM - 6:30 PM & 12 : 30 PM - 9:00 PM)
- Shift timings may vary according to business requirements.
- Work from Office – Kolkata, Sector V

Why Join FastInfo?

- Prospect to start or build your career in the Legal Services / Customer Service industry.
- Freshers can apply.
- Professional and supportive work environment.
- Opportunity to develop communication and customer-handling skills.
- Career growth opportunities.

If you have good communication skills and enjoy interacting with customers, this could be a great opportunity to start your career with FastInfo.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 Fastinfo Legal Services
📍 India