To provide professional and courteous front office services to guests, ensuring a smooth check-in and check-out experience while maintaining high standards of guest satisfaction and hotel service.

Key Responsibilities

- Welcome and greet guests warmly and professionally.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest reservations, identification, and payment details.
- Allocate rooms and provide room keys as per hotel procedures.
- Handle guest requests, queries, complaints, and feedback promptly.
- Provide accurate information about hotel facilities, services, room types, and local attractions.
- Maintain accurate guest records in the Property Management System (PMS).
- Handle cash, credit card, and other payment transactions as per company policy.
- Prepare and maintain daily reports, registration cards, and front office records.
- Coordinate with Housekeeping regarding room status, room readiness, and guest requests.
- Coordinate with other departments to ensure smooth guest services.
- Handle telephone calls, emails, messages, and guest correspondence professionally.
- Assist with wake-up calls, transportation arrangements, luggage assistance, and other guest services.
- Follow hotel SOPs, security procedures, and guest privacy standards.
- Maintain cleanliness, grooming, and skilled appearance at the front desk.




- Promote hotel facilities, services, and applicable upselling opportunities.
- Handle VIP arrivals, special requests, and guest preferences effectively.
- Ensure proper handover of information between shifts.
- Report maintenance issues, guest incidents, or security concerns to the concerned department.
- Perform any other duties assigned by the Front Office Manager or management.

Required Skills & Competencies

- Excellent communication and interpersonal skills.
- Good command of English and preferably Hindi/Marathi.
- Strong customer-service orientation.
- Basic computer and PMS knowledge.
- Good telephone etiquette.
- Problem-solving and decision-making abilities.
- Ability to handle pressure and work in shifts.
- Good knowledge of hotel operations and front office procedures.
- Professional grooming and positive attitude.
- Ability to work effectively as part of a team.

Qualification & Experience

- Qualification: Diploma/Degree in Hotel Management, Hospitality, or a related field.
- Experience: 1–3 years of relevant experience in Front Office/Guest Services is preferred.
- Freshers with good communication skills may also be considered.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Executive (India)
🏢 Lemon Tree Premier, Navi Mumbai
📍 India