Sholinganallur, Tamil Nadu
Job Summary

HR Operations and Shared Services for US Customer

- Degree in human resources, business administration or similar relevant field
- Holding Specialization degree (Masters / UG) in HR will be an added advantage
- Strong knowledge of Human Resources
- Holding Specialization degree (Masters / UG) in HR will be an added advantage

Key Responsibilities

- Resolve queries received from employees related to payroll, Benefit, compensation or HR records for both voice and Non- Voice
- Utilize available resources like HRMS systems, knowledge repositories, company refernece documents to provide most appropriate response to the requestor
- Supports employees with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Escalate unresolved or sensitive issues to internal teams
- Processes HR transactions, records statistics and handles highly confidential material
- Handle Hire-to-Retire queries on ongoing basis
- Schedules, follow-ups and monitors actions and deadlines according to relevant processes
- Support additional tasks as assigned
- Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
- Resolve queries received from employees related to payroll, Benefit, compensation or HR records for both voice and Non- Voice
- Utilize available resources like HRMS systems, knowledge repositories, company refernece documents to provide most appropriate response to the requestor
- Supports employees with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Escalate unresolved or sensitive issues to internal teams
- Processes HR transactions,



records statistics and handles highly confidential material
- Handle Hire-to-Retire queries on ongoing basis
- Interprete policy and explain procedures
- Schedules, follow-ups and monitors actions and deadlines according to relevant processes
- Support additional tasks as assigned
- Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
- Contributes to building a knowledge base for frequently asked HR questions
- Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization
- Manages and actions service requests for onboarding/background verification for both voice and Non- Voice
- Ensuring the metrics are prepared and shared in time
- All the Calls and emails are responded within the stipulated time.
- Ensures the data are presented to the leaders for evaluation in time.
- Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Processes HR transactions, records statistics and handles highly confidential material
- Supports candidates/employees and BGV (Background Verification) vendors with 1st level HR questions and escalates to 2nd and 3rd level HR Service as necessary.
- Schedules,



follow-ups and monitors actions and deadlines according to relevant processes
- Maintains databases and employee records using a variety of systems and tools and provides information to employees and managers
- Compiles data for analysis and reporting, performs routine analyses and creates standard as well as customized reports
- Contributes to building a knowledge base for frequently asked HR questions
- Actively shares knowledge with the in-country HR teams as well as within the HR Shared Service Organization

Skill Requirements

- Excellent written and verbal communication skills in English
- Experience in HR Helpdesk/Query Resolution
- Proficiency in using MS Office (especially MS Excel, Word and Outlook)
- Hands on experience and in both Voice and Non-Voice.
- Problem Solving ability
- Knowledge of handling company policies across all business formats
- Hands on experience and in both Voice and Non-Voice - Ability to work on complex queries
- Excellent written and verbal communication skills in English
- Proficiency in using MS Office (especially MS Excel, Word and Outlook)
- Able to learn new systems and their key functionalities quickly
- Ability to assimilate information quickly and determine actions required

Other Requirements

- Degree in human resources, business administration or similar relevant field
- Robust knowledge of Human Resources
- Holding Specialization degree (Masters / UG) in HR will be an added advantage

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📌 Senior Team Lead - Customer Care (India)
🏢 HCLTech
📍 India