Job Roles and Responsibilities:

- Manage international clients, handle queries, calls, emails, and regular follow-ups.
- Understand client requirements and provide professional customer support.
- Maintain client records, documentation, and ensure timely coordination.
- Have basic knowledge of FDA, USDA, FSIS, food registrations, labeling, imports/exports, and food-safety regulations.
- Assist with basic compliance requirements such as HACCP, GMP, allergens, traceability, and documentation.
- Coordinate with internal teams, consultants, and clients for regulatory and business requirements.
- Have basic understanding of international payments, wire transfers, foreign currency, and cross-border transactions.
- Build solid client relationships and ensure high customer satisfaction.
- Stay updated on relevant regulatory changes and communicate them to clients when required.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Specialist and Client Management (India)
🏢 Sansum Itech
📍 India