Administrative Assistant – Channel Service Partner

Job Description | Administration, Service Follow-up & AMC/CMC Sales

POSITION SUMMARY

We are looking for an organized, proactive and customer-focused Administrative Assistant to support Channel Service Partner operations. This role serves as the central administrative hub between field engineers, OEM channel management teams, suppliers and healthcare clients. In addition to coordinating daily operations, the role is responsible for outbound customer follow-up, service relationship management, AMC/CMC renewal follow-up and AMC/CMC sales calls to generate recurring service revenue.

KEY RESPONSIBILITIES

· Service Dispatch & Scheduling: Coordinate and schedule field engineer site visits for installations, routine maintenance and emergency service calls. Track open service requirements and coordinate timely closure.

· Outbound Service Follow-up: Make outbound calls to customers after service visits, preventive maintenance and complaint resolution. Confirm customer satisfaction, identify pending issues and ensure unresolved matters are escalated and closed.

· AMC/CMC Renewal Follow-up: Maintain an active tracker of AMC/CMC contracts, including upcoming expiries, expired contracts and renewal opportunities. Contact customers proactively and follow up until renewal decisions are closed.

· AMC/CMC Sales Calls: Conduct outbound sales calls to existing and prospective customers for AMC/CMC offerings. Understand customer requirements, explain service coverage, generate interest and convert opportunities into contracts.

· AMC/CMC Quotations & Conversion: Coordinate preparation and sharing of AMC/CMC quotations, follow up on commercial discussions,



address routine customer queries and maintain opportunity status through closure.

· Customer Database & CRM: Maintain accurate customer, equipment, service-history and contract information. Record calls, follow-ups, opportunities, quotations and outcomes in CRM/trackers.

· Channel Partner Communication: Act as the primary administrative point of contact for channel partners, service managers and equipment distributors.

· Inventory & Spare Parts Tracking: Process spare parts requests, monitor inventory levels, issue purchase requisitions and track shipments for critical components.

· Billing & Documentation: Maintain service contracts (AMC/CMC), process customer invoicing, verify technician expense reports and update CRM records.

· Customer Support: Handle incoming service inquiries, open and route support tickets, and follow up to ensure SLA compliance.

· Operational Reporting: Prepare weekly and monthly reports covering service metrics, open calls, customer follow-up status, AMC/CMC pipeline, renewals, conversion and revenue opportunities.

· Revenue & Target Orientation: Work toward defined service follow-up, AMC/CMC renewal and sales-call activity targets. Maintain disciplined daily calling and follow-up routines and highlight high-value opportunities to management.

QUALIFICATIONS & REQUIREMENTS

· Education:



Bachelor’s Degree in Business Administration, Commerce, Communications, or a related field.

· Experience: 2–4 years of administrative, customer service, telesales or operations experience, ideally within a technical service, channel partner or medical device distribution environment.

· Software Proficiency: Strong proficiency in Microsoft Office (Excel, Word, PowerPoint), CRM systems and standard ERP tools (e.g., SAP, Zoho).

· Communication: Excellent professional verbal and written communication skills with confidence in outbound customer calls and commercial follow-up.

· Key Competencies: Robust organization, attention to detail, multitasking, persistence in follow-up, customer orientation and basic sales ability.

· Sales Mindset: Comfortable with targets, objection handling, lead qualification, quotation follow-up and closing/renewal conversations.

KEY PERFORMANCE INDICATORS (KPIs)

· Outbound service follow-up calls completed and follow-up discipline

· Open service cases followed up and closure rate

· AMC/CMC renewal pipeline and renewal conversion

· AMC/CMC sales calls, qualified opportunities and quotations generated

· AMC/CMC conversion / contracts closed and recurring service revenue generated

· CRM/customer database accuracy and timely update of activities

· Customer satisfaction and escalation resolution

· Weekly/monthly reporting accuracy and timeliness

Role Focus: Administrative excellence + proactive customer engagement + recurring service revenue generation.

Pay: ₹14,000.00 - ₹26,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Paid time off

Work Location: In person

📌 Administrative Assistant – Channel Service Partner (India)
🏢 Remedybiomedicals
📍 India