Key Responsibilities

- Manage and maintain customer information in the CRM system.
- Monitor and manage leads throughout the customer lifecycle.
- Create and execute customer engagement, retention, and reactivation campaigns.
- Develop and manage email, SMS, WhatsApp, and other customer communication campaigns.
- Segment customers based on demographics, behavior, purchase history, and engagement.
- Track campaign performance and prepare regular CRM reports.
- Analyze customer behavior and identify opportunities to improve retention and sales.
- Coordinate with sales, marketing, and customer support teams to improve the customer experience.
- Ensure CRM data is accurate, updated, and properly organized.
- Set up and monitor CRM workflows, automations, and follow-ups.
- Identify opportunities for cross-selling and upselling.
- Maintain dashboards and key CRM performance metrics.




- Ensure customer communications follow company policies and applicable data-privacy requirements.

Required Skills

- Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or similar tools.
- Positive understanding of customer lifecycle and retention strategies.
- Knowledge of email marketing and campaign management.
- Strong analytical and reporting skills.
- Good communication and interpersonal skills.
- Ability to work with customer data and identify actionable insights.
- Good knowledge of MS Excel/Google Sheets.
- Strong attention to detail and organizational skills.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (India)
🏢 Max hair clinic
📍 India