Job description:

· To remain well-groomed as per company policy.

· Handling telephonic inquiries of the patients and keeping a record of the same.

· Booking new and follow-up appointments of the patients online and directly in SIVIS.

· Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.

· Greeting and welcoming the patients/guests/consultants both voice and face-toface.

· Assisting patients to fill-up the registration form and then registering patients in SIVIS.

· Collecting payments and generating receipts for the patients.

· Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.

· Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.

· Following the patient flow as per standards and coordinating the same with other roles in the center.

· Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.

· Managing the patients waiting time in peak hours

· Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices)





· Monitoring the hygiene level of water counters and washrooms

· Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.

· Participates in all events/promotions/training and development programs

· Obtaining and entering new patient demographics

· Reviewing all forms for accuracy and completion according to Center policies prior to accepting

· Billing for the patients and closure of account on daily basis before leaving

· Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports).

· Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.

· Appointment booking and follow ups for OPD patients.

· Rescheduling of the OPD appointments.

· Daily reports sending it to all concern department

Pay: ₹19,000.00 - ₹25,000.00 per month

Benefits:

- Versatile schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 Nova IVF Fertility
📍 India