We are looking for a confident and customer-focused Voice Process and chat process Executive to handle customer calls, understand their concerns, provide accurate information, and ensure a positive customer experience.
Key Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Understand customer queries and provide appropriate solutions.
- Maintain a polite, professional, and positive tone during conversations.
- Resolve customer issues efficiently and escalate complex cases when required.
- Maintain accurate records of customer interactions.
- Follow company policies, processes, and quality standards
- Coordinate with internal teams whenever necessary.
- Maintain confidentiality of customer information.
Required Skills
- Excellent verbal communication skills in English.
- Valuable listening and interpersonal skills.
- Ability to handle customers patiently and professionally.
- Basic computer knowledge and Good typing skills.
- Strong problem-solving and customer-handling skills
Pay: ₹18,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Voice and Chat process (Gurugram)
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📍 Gurugram
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