Key Responsibilities • Handle inbound customer calls professionally and courteously. • Respond to customer inquiries related to insurance products, policies, claims, renewals, and other services. • Provide accurate, complete, and timely information to customers to help them make informed decisions. • Resolve customer complaints and concerns efficiently, ensuring high levels of customer satisfaction. • Escalate complex customer issues to the appropriate departments whenever required. • Maintain accurate records of customer interactions, transactions, and follow-ups using CRM and contact management systems. • Coordinate with internal teams to ensure timely resolution of customer requests. • Adhere to company policies, quality standards, and compliance guidelines. • Meet individual and team performance metrics, including productivity, quality, and customer satisfaction. • Contribute to a positive, cooperative, and customer-centric work environment.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Education:

- Bachelor's (Preferred)

Language:

- English (Required)

Work Location: In person

📌 Customer Care Executive (India)
🏢 AP MANAGEMENT SERVICES
📍 India