Job Summary:

Ecubix Smart Sales Private Limited is looking for a Support Executive to provide exceptional client support and ensure smooth implementation of our software solutions. The ideal candidate should have strong communication skills in Tamil, English, and Hindi, along with the ability to resolve customer issues, manage support tickets, conduct client training sessions, and coordinate with internal teams for timely issue resolution. The role involves client interaction, documentation, requirement gathering, implementation support, and maintaining high levels of customer satisfaction. Candidates with 1–2 years of experience, a problem-solving mindset, and a passion for customer service are encouraged to apply.

Key Responsibilities:

- Provide timely and effective support to clients through calls, emails, and virtual meetings.
- Monitor, track, and resolve customer support tickets within defined timelines.
- Coordinate with internal teams to ensure prompt issue resolution and customer satisfaction.
- Assist in software/product implementation and onboarding activities for clients.
- Conduct client training sessions and provide guidance on product features and functionalities.
- Gather, analyze, and document Customer Requirements (CRs) for further evaluation and implementation.
- Maintain accurate records of support activities, issue logs, training documents, and client communications.
- Follow up with clients to ensure successful resolution of issues and smooth adoption of solutions.
- Prepare and update user manuals, SOPs, and other support-related documentation.
- Ensure compliance with organizational processes, policies, and legal requirements.




- Identify recurring issues and suggest process improvements to enhance customer experience.
- Collaborate with cross-functional teams including Product, Development, and Implementation teams.
- Monitor assigned tasks and provide regular status updates to stakeholders.
- Build and maintain strong relationships with clients through professional and proactive communication.
- Support ad-hoc operational and customer service activities as assigned by management.

Required Skills:

- Excellent verbal and written communication skills in Tamil, English, and Hindi.
- Strong customer service and client-handling abilities.
- Good problem-solving and analytical skills.
- Ability to manage and prioritize multiple tasks effectively.
- Experience with CRM/Ticket Management Systems.
- Strong documentation and reporting skills.
- Basic understanding of software implementation and support processes.
- Ability to gather, analyze, and understand customer requirements (CRs).
- Robust coordination and collaboration skills for working with cross-functional teams.
- Excellent time management and organizational skills.
- Ability to conduct client training and product demonstrations.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and email communication.
- Attention to detail and commitment to delivering high-quality support.
- Ability to work independently as well as in a team environment.
- Willingness to learn new technologies and adapt to changing business requirements.

Pay: ₹20,000.00 - ₹30,000.00 per month

Language:

- Tamil (Preferred)

Location:

- Ahmedabad, Gujarat (Preferred)

Work Location: In person

📌 Support Executive (India)
🏢 Ecubix Smart Sales Private
📍 India