- Key Responsibilities
- Visit customer sites for installation, inspection, servicing, and troubleshooting of machinery/equipment.
- Understand customer complaints and identify basic technical issues.
- Provide technical support to customers through phone, email, and site visits.
- Coordinate with senior service engineers for complex technical problems.
- Assist in machine installation, commissioning, testing, and maintenance.
- Explain machine operation and basic maintenance procedures to customers.
- Prepare service reports after customer visits.
- Maintain records of customer complaints, service calls, and resolutions.
- Coordinate with the Sales, Production, Design, and Service departments.
- Follow up with customers regarding pending service requirements.
- Ensure timely resolution of customer complaints.
- Maintain good skilled relationships with customers.
- Follow company safety procedures and service guidelines.
- Travel to customer locations as required.

Work Location: In person

📌 Customer Support Executive (CSE) (Kanpur)
🏢 Sparkle Laser Technology
📍 Kanpur