Noida, Uttar Pradesh
Job Summary

Seeking a technology expert to establish and drive our AI-Native Operations capability. The leader will define the strategy, operating model, and transformation framework for up-to-date operations, managed services, AIOps, and autonomous operations practices. The individual will act as a strategic advisor, mentor, and capability builder, driving the transformation from traditional ASM models to AI-Native operations while enabling customer-facing FDE teams.

Key Responsibilities

Capability Leadership

"Define strategy & operating model for AI-Native operations.
Establish competency frameworks, standards, and best practices
Drive the evolution of traditional ASM organizations toward autonomous operations"

AI-Native Operations Transformation

Define transformation approaches for AIOps, Agentic operations, Autonomous Incident management, predictive operations, self-healing systems

Customer & Business Support

"Support strategic customer engagements and transformation programs
Conduct operational maturity assessments and roadmap workshops
Define value realization frameworks and business cases"

Capability Development & Mentoring

"Mentor FDEs, and operations leaders
Develop internal capability programs




Build assessment and certification frameworks"
Skill Requirements

Technical Skills

"Operations & Reliability: SRE, ASM, Managed Services, Incident & Problem Management
Observability: Prometheus / Grafana, Dynatrace
Cloud & Platforms: Kubernetes, Hyperscalers
Automation & Operations: AIOps platforms, ITSM platforms, workflow automation, runbook automation
AI Technologies: GenAI platforms, Agentic AI frameworks, Autonomous operations platforms"

Consulting & Customer Skills

"Strong business and operational problem-solving capabilities
Ability to facilitate transformation workshops and executive discussions
Excellent communication and stakeholder management skills"
Other Requirements

15+ years of experience in operations, ASM, SRE managed ,services, or operations transformation
Experience leading operations transformation programs
Strong customer advisory and consulting experience
Experience building enterprise capabilities & mentoring senior talent

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📌 Senior Solution Architect (India)
🏢 HCLTech
📍 India