Company Profile

Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India. (https://www.startupindia.gov.in/nsa2021results/travel.html)

Position: Technical Operations Specialist

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions.

Responsibilities
● Respond, manage, and resolve customer queries and issues sent via a ticketing system

● Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved

● Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations





● Conduct training sessions for clients to effectively leverage the use of our products

● Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary

● Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)

●Prioritize and manage several open issues simultaneously

● Operate & drive several projects internally

● Create SOPs and document knowledge in detailed steps

Requirements

● BE/Btech or equivalent degree (preferably NOT computer science, or electronics & communications)

● Excellent problem-solving and communication skills

● Good understanding of computer systems, mobile devices and comfortable using software products
● Basic understanding and knowledge of DNS (A, NS, MX records etc)
● Ability to sustain with energetic processes and constant updates

● Ability to provide step-by-step guidance, both written and verbal

● 0 to 2 years of experience in a client-facing role in a consultation/support function

Job Location: Bengaluru

Job Type: Full-time

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: In person

📌 Technical operations specialist (India)
🏢 Simplotel Technologies
📍 India