Job Description – Voice Process Executive Position: Voice Process Executive Department: Operations / Customer Support Employment Type: Full-Time Shift: Day Shift Process: Domestic & International Voice Process Experience: Fresher to 2 Years Qualification: Any Graduate Job

Summary:

Ace Infotech is seeking dynamic and customer-focused Voice Process Executives to handle domestic and international customer interactions through inbound and outbound calls. The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to provide timely and effective resolutions.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Communicate effectively with domestic and international customers.

- Understand customer requirements and provide appropriate solutions.

- Resolve customer queries and escalate complex issues when necessary.

- Maintain accurate records of customer interactions and updates. - Adhere to quality standards, productivity targets, and process guidelines.

- Maintain professional call etiquette and deliver high customer satisfaction.





- Coordinate with internal teams for issue resolution.

- Ensure compliance with company policies and procedures. Eligibility Criteria

- Any Graduate/ Diploma.

- Fresher to 2 years of experience in Voice Process, Customer Support, Telecalling, or BPO. - Excellent verbal communication skills in English and regional languages (preferred).

- Good listening, interpersonal, and problem-solving skills.

- Basic computer knowledge and typing skills. - Willingness to work in a day shift environment. Preferred Skills

- Solid communication and customer-handling abilities.

- Positive attitude and eagerness to learn.

- Ability to work in a fast-paced environment.

- Team player with good coordination skills.

Key Performance Indicators (KPIs)

- Call Quality

- Customer Satisfaction

- Productivity

- Attendance and Adherence

- Process Compliance and Target Achievement

Please share your resume to [email protected] for schedule an interview on the same day.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Voice Process Executive (India)
🏢 Ace InfoTech
📍 India