Job Title: Product Support/Technical Support Engineer

Work Exp: 3- 6 Years Location: Bangalore
Working Days: Monday to Saturday

(Immediate joiners are preferred)

Job Summary:
We are seeking an experienced and customer-focused Product Support Executive with a background in SaaS-based platforms. The candidate will be responsible for handling customer queries, resolving product-related issues, and ensuring a seamless user experience. The role requires strong communication skills, technical understanding of SaaS products, and a solution-oriented mindset.

Solid technical and operational background and a customer-first approach to support our logistics tech clients. This role involves providing Service Support via Technical and Operational software and hardware support

Key Responsibilities:

- Handle customer queries and issues via calls, emails, and chat support
- Provide timely and effective resolution to product-related concerns
- Understand customer requirements and provide appropriate solutions
- Troubleshoot issues related to SaaS platforms and escalate when necessary
- Coordinate with product and technical teams for issue resolution
- Maintain accurate records of customer interactions and follow-ups
- Ensure high levels of customer satisfaction and service quality




- Identify recurring issues and suggest product or process improvements

Requirements:

- Bachelor's degree in any discipline
- 3-6 years of experience in product/customer support, preferably in SaaS-based platforms
- Prior exposure to GPS/IoT installations or related field hardware setup.
- Strong understanding of SaaS products and workflows
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to multitask and manage priorities effectively
- Familiarity with CRM tools and support ticketing systems
- Technical support for GPS devices, logistics software, and mobile platforms.
- Conduct technical demos of products or new features to clients during onboarding or upgrade phases.
- Troubleshoot hardware/software functionality issues and provide resolution remotely or on-site

Preferred Skills:

- Experience in handling inbound and outbound calls
- Technical aptitude to understand software-related issues
- Customer-centric approach with a proactive attitude
- Ability to work in a fast-paced environment

Interested candidates can share their resumes at [email protected]

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Product Support Engineer (India)
🏢 Lynkit
📍 India