- Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.
- Drive product and tool enhancements, including design, testing, and deployment of current functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.
- Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.
- Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.
- Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.
- Ensure data governance, quality, and continuous process improvements in reporting and communication workflows.

Qualifications & Experience:





- Graduate/Masters in data science/statistics/economics with 5-10 years of experience.
- Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management techniques
- 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management and data analytics.
- Proven expertise in product enhancement, deployment, and IT change management.
- Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.
- Strong vendor management and stakeholder communication skills.
- Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

- Health insurance

Work Location: In person

📌 Senior Manager - IT (India)
🏢 Bharatiya Yuva Shakti Trust
📍 India