Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring continuous service availability. The position demands collaboration with different teams to maintain system integrity and support business operations effectively, while adapting to evolving challenges in a dynamic workplace.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Continuously evaluate and implement process improvements to optimize support workflows.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, hardware, and software components related to infrastructure management.
- Experience in troubleshooting complex network issues and performing root cause analysis.
- Familiarity with monitoring tools and techniques to ensure network performance and availability.
- Ability to design and implement network solutions that support business continuity and scalability.
- Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information:

- The candidate should have minimum 5 years of experience in Network Infrastructures.

- This position is based at our BDC7A - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru