Job Title: Customer Service Manager (Microfinance Industry)

Location: New Delhi, India

Role Overview:

We are seeking a highly motivated Customer Service Team Leader to oversee and manage our customer service operations. The ideal candidate will bring solid leadership skills, industry knowledge, and a passion for guiding teams toward excellence in customer experience.

Key Responsibilities:

- Team management: Lead, mentor, and motivate customer service representatives to achieve performance targets.
- Process improvement: Implement best practices to enhance efficiency and customer satisfaction.
- Industry expertise: Apply knowledge of microfinance and NBFC operations to resolve customer issues effectively.
- Training and development: Conduct regular training sessions to strengthen communication and negotiation skills.
- Performance monitoring:



Track KPIs and ensure compliance with company policies and regulatory standards.

Requirements:

- Bachelor’s degree (mandatory).
- Proven experience managing customer service teams in the microfinance or financial services industry.
- Strong organizational, communication, and negotiation skills.
- Ability to work under pressure and deliver results in a fast-paced environment.
- Fluency in English

What We Offer:

- Competitive salary aligned with the New Delhi market for managerial roles in microfinance.
- Opportunities for professional growth and advancement.
- A collaborative work environment with a mission-driven team.

Tipo de puesto: Tiempo completo

Sueldo: ₹40.000,00 - ₹90.000,00 al mes

Lugar de trabajo: Empleo presencial

📌 Customer Service Manager (Microfinance Industry) (Delhi)
🏢 KredSetu
📍 Delhi