Key Responsibilities

- Provide technical support for desktops, laptops, printers, and other IT equipment.
- Troubleshoot hardware and software-related issues.
- Install, configure, and support operating systems including Windows, macOS, and Ubuntu.
- Provide support for basic LAN/WAN and network connectivity issues.
- Manage and track IT support requests using ticketing tools.
- Maintain IT asset records and support asset management activities.
- Provide basic support and troubleshooting for CCTV and biometric systems.
- Assist with antivirus installation, monitoring, and basic firewall-related activities.
- Troubleshoot user access, system permissions, and other IT infrastructure-related issues.
- Perform regular system checks and ensure IT equipment is functioning properly.
- Coordinate with external vendors or service providers when required.
- Maintain proper documentation of IT issues, resolutions, and assets.

Required Skills & Qualifications





- 1 to 1.5 years of experience in Desktop Support / IT Support.
- Good knowledge of laptop and desktop hardware.
- Knowledge of Windows, macOS, and Ubuntu operating systems.
- Basic understanding of networking concepts including LAN/WAN.
- Familiarity with ticketing tools and IT asset management systems.
- Knowledge of CCTV and biometric systems.
- Basic understanding of antivirus and firewall systems.
- Strong troubleshooting and problem-solving skills.
- Ability to troubleshoot hardware, software, user access, and IT infrastructure-related issues.
- Valuable communication and coordination skills.
- Ability to work independently and manage multiple support requests efficiently.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (India)
🏢 Mobio Solutions
📍 India