An Office Coordinator at the Fero (Feroke Boards Ltd) showroom in Coimbatore plays a vital role in bridging showroom operations, walk-in customer relations, and regional sales administration. Since Fero specializes in premium building materials like UPVC and plywood, this desk-based role requires exceptional multitasking to support both the retail walk-ins and the on-field project sales teams

The Office Coordinator will manage daily administrative duties, handle customer inquiries, maintain showroom decorum, and coordinate with the backend factory, distributors, and logistics partners to ensure smooth, productive business operations.

Key Responsibilities

Showroom & Front Office Management

- Maintain the visual upkeep, cleanliness, and premium presentation of the Coimbatore showroom daily.
- Welcome walk-in retail clients, architects, and interior designers warmly, acting as the first point of contact.
- Educate visitors broadly on Fero’s product catalog (UPVC, plywood, and building materials) before handing them over to dedicated sales professionals.
- Manage inbound telephone calls, handle general email correspondence, and route specific inquiries to the respective departments.

Sales Administration & Coordination





- Track and document everyday walk-in footfall, inquiries, and customer feedback using MS Office or CRM software.
- Coordinate directly with the Regional Sales Manager and field officers regarding customer requirements and lead distribution.
- Draft formal price quotations, proforma invoices, and dispatch orders for direct dealers and project clients.
- Follow up on customer inquiries to assist the sales team in closing retail deals efficiently.

Logistics & Inventory Support

- Coordinate seamlessly with transporters, stockists, and factory warehouse personnel to track delivery schedules.
- Monitor showroom material samples, brochures, and physical inventory levels, initiating restock requests when supplies run low.
- Handle customer complaints professionally, logging issue data and ensuring rapid resolution with the technical or dispatch teams.

Billing & Basic Finance

- Maintain record logs of petty cash, showroom utility bills, and routine local administrative expenses.
- Collaborate with the accounts team to ensure the accurate logging of retail payments and invoice tracking.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Back Office Coordinator (India)
🏢 FEROKE BOARDS
📍 India