We are seeking a: Senior Customer Engineer/ Customer Engineer
Department: Existing Installation Direct
Job Location: Central line (Mumbai)
Role of Customer Engineer: The Senior Customer Engineer will be responsible for repairs and maintenance of the installations in his route with the help of the sub-contractors and generating revenue through sales of spare parts resulting into zero downtime, breakdowns and customer call backs.
Key Responsibilities:
- Execute the periodic maintenance of the installations in his/her route as per agree timelines and considering the Schindler Safety and Quality standards.
- Attend the call backs as and when received and complete the loop by providing feedback.
- Plans the jobs and provides supervision to the sub – contractors’ workers for timely completion of the service.
- Propose sale of spare parts as and when situation demands
- Co-ordinate with the FSB for requirement of spares and components.
- Ensures high customer satisfaction.
Experience we need: 4 to 10 years in the Elevator industry in Service/ Maintenance Department