Bengaluru, Karnataka
Job Summary
IT Business Systems Analyst - SAP SD/CS Functional (ECC)

10+ years experience

The IT Business Systems Analyst - SAP SD/CS Functional will be responsible for supporting, enhancing, and optimizing SAP ECC Sales & Distribution (SD) and Customer Service (CS) processes. The role acts as the bridge between business stakeholders and technical teams, ensuring SAP solutions effectively support end-to-end order management, customer service, pricing, billing, and related business operations.
Key Responsibilities
Business Analysis & Stakeholder Management
Collaborate with business users to gather, analyze, and document functional requirements.
Translate business requirements into SAP SD/CS functional specifications.
Conduct process assessments and recommend improvements.
Facilitate workshops, requirement sessions, and solution reviews.
SAP SD Functional Support

Configure and support:
Customer Master Data
Material Master Data
Sales Orders
Pricing & Conditions
Delivery Processing




Shipping & Transportation
Billing & Invoicing
Returns and Credit Management
Resolve production issues and provide user support.
SAP CS Functional Support

Support service management processes including:
Service Orders
Service Notifications
Equipment Master
Installed Base Management
Warranty Processing
Service Contracts
Field Service Management integration (where applicable)
Skill Requirements
SAP ECC SD ConfigurationSAP ECC CS ConfigurationPricing ProceduresOrder-to-Cash (OTC) ProcessService Order ManagementIDocs and InterfacesMaster Data ManagementFunctional Specifications DevelopmentTesting & Defect Management

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📌 Senior Business Specialist (India)
🏢 HCLTech
📍 India