Technical Support Executive – Active

Location: Kolkata, West Bengal
Employment Type: Full time
Experience: 2–3 Years
Qualification: B.Tech / MCA

Job Summary

We are looking for a Technical Support Executive to provide technical support for network-related operations and resolve connectivity and infrastructure issues. The ideal candidate should have hands-on knowledge of networking concepts, strong troubleshooting skills and the ability to diagnose and resolve network issues efficiently.

Key Responsibilities

- Provide technical support for network-related issues and connectivity problems.
- Monitor and troubleshoot network connectivity, performance and availability.
- Diagnose issues related to LAN, WAN, switches, routers and other networking equipment.
- Identify and resolve network connectivity and configuration-related issues.
- Perform basic network monitoring and health checks to ensure smooth operations.
- Handle technical support requests and ensure timely resolution of reported issues.
- Coordinate with internal technical teams and escalate complex network issues when required.
- Assist in network installation, configuration and maintenance activities.
- Maintain proper documentation of network issues,



troubleshooting steps and resolutions.
- Conduct regular checks to identify potential network problems and support preventive maintenance.
- Communicate technical issues and resolutions clearly to customers and internal teams.
- Follow defined technical procedures and service standards while handling support activities.

Required Skills & Qualifications

- B.Tech / MCA.
- 2–3 years of relevant experience in network technical support.
- Good understanding of networking fundamentals and network troubleshooting.
- Working knowledge of LAN, WAN, TCP/IP and basic network configurations.
- Familiarity with routers, switches and network connectivity equipment.
- Strong analytical and problem-solving skills.
- Good communication and customer-handling skills.
- Ability to troubleshoot issues systematically and provide effective solutions.
- Good documentation and reporting skills.
- Ability to work effectively with technical and cross-functional teams.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Technical Support Executive (India)
🏢 Hire Pilots
📍 India