1. Service Operations

- Manage day-to-day operations of the automobile service centre.
- Ensure smooth vehicle reception, repair, servicing, and delivery.
- Monitor job allocation and workshop workflow.
- Ensure vehicles are delivered within the committed time.

2. Customer Satisfaction

- Handle customer complaints and escalations professionally.
- Ensure accurate communication regarding repair costs and delivery timelines.
- Monitor customer satisfaction and service quality.
- Follow up on customer feedback and resolve issues promptly.

3. Workshop Management

- Supervise Service Advisors, Technicians, and other workshop staff.
- Allocate jobs based on technician skill and workload.
- Monitor technician productivity and efficiency.
- Ensure proper usage and maintenance of workshop equipment.

4. Quality Control

- Ensure repairs are carried out according to manufacturer/service standards.
- Conduct quality checks before vehicle delivery.
- Minimize repeat repairs and customer complaints.
- Ensure proper road tests and final inspections where required.

Pay: ₹30,000.00 - ₹32,000.00 per month

Perks:

- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Service Manager (India)
🏢 Vela Automobile
📍 India