Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Informatica Intelligent Cloud Services
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to foster professional growth.
- Continuously evaluate and improve support processes to enhance efficiency and service delivery.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Informatica Intelligent Cloud Services.
- Experience in cloud-based data integration and management solutions.
- Strong problem-solving skills with the ability to analyze complex system issues.
- Familiarity with monitoring tools and incident management processes.
- Ability to work collaboratively in a multi-disciplinary team environment.
- Excellent communication skills to effectively interact with technical and non-technical stakeholders.

Additional Information:

- The candidate should have minimum 8 years of experience in Informatica Intelligent Cloud Services.

- This position is based at our CDC2A - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India