Key Responsibilities

- Build and maintain strong, professional relationships with existing and prospective clients.
- Communicate with clients regularly through calls and emails to provide project updates, timelines, and relevant information.
- Understand customer concerns and queries and ensure prompt, skilled, and effective resolution.
- Handle client escalations at the initial level and coordinate with the relevant internal teams for timely resolution.
- Coordinate with vendors regarding product and service delivery for franchise outlets on behalf of clients.
- Coordinate closely with team members across different offices to stay updated on project progress, deliverables, and timelines.
- Ensure timely follow-up with clients, vendors, and internal teams to facilitate smooth project execution.
- Maintain accurate records of client communications, project updates, and pending action points.




- Ensure a high level of professionalism and client satisfaction throughout the engagement.

Skills & Qualifications

- Graduate in any discipline.
- Excellent verbal and written communication skills.
- Proficiency in Hindi and Bengali is required.
- Strong interpersonal, coordination, follow-up, and relationship management skills.
- Pleasant personality with a confident and professional demeanour.
- Ability to communicate effectively with clients, vendors, and internal stakeholders.
- Good organizational skills with the ability to manage multiple tasks and priorities.
- Proactive, responsible, and solution-oriented approach to work.
- Must have a personal laptop for work-related communication and coordination.

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Sales Support Executive (India)
🏢 FBCH
📍 India