About Us

We are a multi-site retail, hospitality, and tech-driven business group based in the UK. We operate an expansive ecosystem comprising convenience stores, automated self-service launderettes, a bespoke internal EPOS platform (Nitropos), and multiple high-traffic e-commerce platforms. We are establishing our core technical and operational support hub in Jalandhar and are seeking a highly organized, technically literate manager to run the operation.

Role Overview

As the Office Manager, you will serve as the primary operational link between our UK Directors and the India-based technical and support teams. You will not be coding or managing server infrastructure yourself, but you must possess high technical literacy to effectively run Agile sprints, manage ticket queues, and ensure business requirements are translated precisely into deliverables by the development team.

Shift Requirements: Standard UK Business Hours (with flexibility as required)

Key Responsibilities

- Coordinate business and development workflows smoothly between UK directors and the local team.
- Oversee shift planning, attendance, and daily performance metrics for a 24/7 combined surveillance and customer call centre unit.




- Manage project timelines, track issue queues (Jira/Linear), and hold developers strictly accountable to deadlines.
- Enforce rigorous adherence to company documentation, troubleshooting scripts, and compliance policies.

Profile Requirements

- Education & Experience: Bachelor’s degree in Business, IT, or Project Management with 4+ years of experience managing operations or technical project teams.
- Technical Literacy: Strong understanding of technical workflows, e-commerce, software development lifecycles, and project management tools.
- Communication: Flawless, skilled verbal and written UK English communication skills.
- Leadership: Proven track record of managing shift-based teams, enforcing processes, and maintaining workplace discipline.

Education:

- Bachelor's (Preferred)

Experience:

- Technical project management: 4 years (Preferred)
- Operations management: 4 years (Preferred)
- Project leadership: 1 year (Preferred)

Language:

- English (Required)

Location:

- Jalandhar, Punjab (Preferred)

Work Location: In person

📌 Technical Project & Office Manager (India)
🏢 Jedi HR Solutions
📍 India