Noida, Uttar Pradesh
Job Summary

Role Summary The Availability Manager (L3) is responsible for ensuring the reliability, resilience, and continuous availability of business-critical IT services. This role drives proactive monitoring, availability reporting, risk mitigation, incident analysis, and service improvement initiatives to meet agreed SLA targets and enhance customer experience. Key Responsibilities • Monitor and manage service availability against SLA and KPI commitments. • Analyze outages, identify trends, and drive root cause elimination. • Lead availability reviews and continuous service improvement initiatives. • Collaborate with Incident, Problem, Change, and Engineering teams to minimize service disruptions. • Identify risks and implement resilience and recovery strategies. • Prepare and present availability dashboards, reports, and executive updates. • Drive automation and proactive monitoring to improve service reliability. Required Skills • Robust understanding of ITIL Service Management practices. • Experience in Availability, Incident, Problem, and Service Operations Management.



• Expertise in monitoring and observability tools (e.g., Splunk, Dynatrace, Azure Monitor). • Excellent analytical, stakeholder management, and communication skills. • Ability to manage critical incidents and drive service improvements. Qualifications • Bachelor's degree in IT, Computer Science, or related field. • 7+ years of experience in IT Operations or Service Management. • ITIL certification preferred. Success Measures • Achievement of availability and SLA targets. • Reduction in recurring incidents and downtime. • Improved service resilience, stakeholder satisfaction, and operational efficiency.

Key Responsibilities

NA

Skill Requirements

NA

Other Requirements

NA

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Sr Administrator (Tools & Automation) (India)
🏢 HCLTech
📍 India