Job description:

Job Summary

The Telecaller is responsible for making and receiving calls to customers or prospects to promote products/services, generate leads, resolve queries, and support sales or customer service goals. The role requires solid communication skills, patience, and the ability to handle rejection professionally.

Key Responsibilities

Make outbound calls to prospective customers from provided databases or leads

Answer inbound calls and address customer queries or complaints

Explain products, services, and offers clearly to customers

Persuade potential customers to make a purchase or schedule appointments/meetings

Maintain and update call records, customer details, and follow-up status in CRM or registers

Achieve daily/weekly/monthly call and conversion targets

Follow up with leads that haven't converted yet

Escalate unresolved issues to the concerned department or senior staff

Maintain a polite, professional, and patient tone in every interaction

Adhere to scripts, compliance guidelines, and company policies during calls

Required Skills





Excellent verbal communication skills (in relevant language(s), e.g., Hindi/English)

Good listening skills and ability to handle objections

Basic computer knowledge (MS Office, CRM software)

Patience and ability to handle rejection or difficult customers

Time management and multitasking ability

Persuasive and confident speaking style

Qualifications

Minimum: 10th/12th pass or Graduate (depending on company requirement)

Prior experience in telecalling/telesales/customer service preferred ,

Comfortable working with call scripts and targets

Key Skills to Highlight in a Job Posting

Communication skills

Sales/persuasion ability

CRM/data entry

Target-driven mindset

Multilingual ability (if applicable)

Salary & Perks (example structure)

Fixed salary + incentives based on targets achieved

Fresher not apply- experience candidate only

Work Location: Physics Wallah Sasaram, Bihar

Pay: ₹5,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Senior Telecaller (Sasaram)
🏢 Physics Wallah
📍 Sasaram