Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Incident Management, Problem management and root cause analysis and defect fixing in Optiva
Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for current joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas
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📌 Senior Support Engineer (India)
🏢 HCLTech
📍 India