1. Lead Calling & Conversion

- Make outbound calls to leads generated through digital marketing, website enquiries, campaigns, referrals, and school outreach.
- Understand the lead's requirements and identify whether they are a teacher, parent, student, school administrator, or decision-maker.
- Explain Classess.com® and its benefits in a straightforward and convincing manner.
- Conduct product demonstrations through phone, WhatsApp, Google Meet, or other channels.
- Follow up regularly with interested prospects.
- Convert qualified leads into registrations, demos, trials, subscriptions, or school partnerships.
- Maintain a systematic follow-up schedule until the lead is converted or closed.

2. Customer Support

- Respond to customer queries through phone, WhatsApp, email, and other communication channels.
- Help teachers and students with registration, login, onboarding, and basic product usage.
- Understand customer problems and provide quick solutions or escalate technical issues to the appropriate team.
- Ensure a positive customer experience after registration or purchase.
- Follow up with inactive users and encourage them to start using the platform.

3. Product Counselling

The executive should be able to clearly explain key Classess.com® features such as:

- AI-assisted lesson planning
- Teacher academic tools
- Competency-based worksheets
- Student assessments
- Question paper and exam creation
- Performance analytics




- Teacher dashboards
- Student learning dashboards
- Parent visibility
- Automated academic workflows
- Curriculum and syllabus support

The objective is not just to explain features, but to demonstrate how Classess.com® solves a teacher's or school's problem.

4. Lead Follow-Up

- Maintain daily follow-up with pending leads.
- Send relevant information, brochures, videos, demos, and pricing through WhatsApp/email.
- Record every interaction in the CRM or lead management system.
- Categorise leads as:
- New Lead
- Contacted
- Interested
- Demo Scheduled
- Trial Started
- Follow-Up Required
- Converted
- Not Interested

5. Sales Coordination

- Coordinate with the Business Development/Sales team for high-value school leads.
- Schedule appointments with school principals, coordinators, management, and decision-makers.
- Hand over qualified leads to senior sales personnel when required.
- Support the sales team during online and offline demonstrations.

6. Customer Engagement

- Call existing users to understand their experience.
- Encourage teachers and students to actively use the platform.
- Collect customer feedback and suggestions.
- Identify opportunities for upselling or additional school/student subscriptions.
- Help improve customer retention and engagement.

Pay: ₹10,540.28 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Representative (India)
🏢 Classess.com
📍 India