# Job Description – UK Telecom Inbound Voice Process

**Process:** / UK Telecom – Inbound Voice Process

**Location:** [Insert Location]

**Shift:** UK Shift / Rotational Shifts

**Employment Type:** Full time

### Job Summary

We are looking for enthusiastic and customer-focused candidates to join our **UK Telecom Inbound Voice Process** supporting **Sky TV customers**. The role involves handling inbound customer calls, understanding customer requirements, resolving queries, and providing excellent customer service.

### Key Responsibilities

* Handle inbound calls from UK customers regarding Sky TV and telecom services.

* Understand customer concerns and provide accurate solutions.

* Assist customers with service, billing, package, account, and technical-related queries.

* Communicate clearly and professionally with customers.

* Maintain a high standard of customer service and customer satisfaction.

* Follow company processes, quality standards, and compliance guidelines.

* Accurately update customer information and call details in the system.

* Escalate complex issues to the appropriate department when required.

* Meet defined productivity, quality, and customer-service targets.

### Candidate Requirements

* Excellent **English communication skills**, both verbal and written.

* Good listening and interpersonal skills.





* Customer-service-oriented attitude.

* Ability to confidently handle inbound customer calls.

* Basic computer knowledge and good typing skills.

* Ability to understand and resolve customer queries effectively.

* Comfortable working in **UK shifts**, including rotational shifts if required.

* Prior experience in BPO, telecom, customer service, or voice processes will be an advantage.

* Freshers with strong communication skills may also be considered, depending on process requirements.

### Key Skills

* Excellent verbal communication

* Active listening

* Customer handling

* Problem-solving

* Empathy and patience

* Basic computer proficiency

* Multitasking

* Teamwork

* Professional telephone etiquette

### What We’re Looking For

Candidates who are **confident, customer-focused, polite, and comfortable speaking with UK customers**. The ideal candidate should be able to communicate clearly, understand customer needs, and provide effective solutions while maintaining a professional approach.

### Important

**UK Shift | Inbound Voice Process | Telecom / Sky TV | Good English Communication | Customer Service**

Interested candidate can connect +91-XXXXXXXXXX / mail [email protected]

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 CSE (Customer Service Executive) (India)
🏢 International BPO
📍 India