Location: Mumbai

Sep 7, 2026

Job Description

Job Description

A. Key Accountabilities

Base Operations & Performance – Operational Excellence

- Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew.

- Conducting daily crew briefings and post-flight interactions to gather feedback.

- Assisting in NPS improvement initiatives with timely corrective actions.

- Managing crew availability and conducting discipline inquiries as per process.

- Providing inputs for promotions, renewals, and confirmations.

- Handling operational exigencies beyond routine operations.

Safety

- Reiterating safety updates to allocated crew.

- Ensuring adherence to DGCA regulations and audit conformance.

- Escalating violations as per SOPs.

Crew Engagement

- Ensuring participation in engagement activities.

- Addressing day-to-day crew concerns.

- Monitoring internal communication platforms.

Rostering / Training / Administration

- Handling emergency leave communication.

- Supporting crew training initiatives.

- Ensuring SOP adherence and smooth base operations

People Management & Development

- Managing and developing crew and ground reportees with objective performance inputs.

B. Skills / Qualities Required

- Functional: Knowledge of inflight and cabin crew base operations.

- Behavioural: Excellent communication, empathy, professionalism.

C. Educational Requirements

- Mandatory: Graduation in any discipline.

- Preferred: Postgraduate in Management / Operations.

D. Key Eligibility Criteria

- 10 years of flying experience.

- Minimum 3 years in inflight people management role.

- Minimum 2 years tenure before superannuation.





- No warning letter / BA+/ SRT/ART / SEP incidents as specified.

- Rating of 3 or above in last FY.

- Good attendance record and BMI within 18.5–24.9.

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📌 Senior Associate - CC Base Operations (India)
🏢 Air India
📍 India