- Client Relationship Management: Build and maintain trusted relationships with key clients, acting as their main point of contact for escalations and strategic discussions.
- Customer Retention & Renewal: Monitor client satisfaction, identify account risks early, and drive renewal rates and upsell/cross-sell opportunities.
- Issue Escalation & Resolution: Address complex customer complaints or operational bottlenecks, collaborating internally with sales, product, or support teams to ensure timely solutions.
- Process & Strategy Optimization: Oversee customer feedback loops (NPS/CSAT surveys), analyze churn data, and refine account management workflows.
- CRM System Management: Leverage tools like Salesforce, HubSpot, or Zoho to track client touchpoints, campaign history, and pipeline performance.
- EducationBachelor's degree in Business Administration, Marketing, Communications, or related fields.
- Experience3–5+ years in Account Management, Customer Success, Client Services, or Sales

Pay: ₹20,000.00 - ₹50,000.00 per month

Advantages:

- Food provided
- Health insurance
- Internet reimbursement
- Life insurance

Work Location: In person

📌 Customer Relations Manager (India)
🏢 CREATIVE MINDS
📍 India