Job Responsibilities:

The Service Apartment Operations role is responsible for managing the day-to-day operational and administrative activities of the Service Apartment division. The position involves coordinating apartment readiness, move-in and move-out activities, housekeeping operations, quality audits, billing support, reporting, inventory management, and client handovers.

The role requires close coordination with internal teams, housekeeping staff, vendors, clients, Accounts, and management to ensure apartments are maintained to the required standards and all operational activities are completed accurately and on time.

Daily Responsibilities :

- Review and analyse Service Apartment visit and quality inspection reports.
- Monitor the quality and condition of apartments through regular operational reports.
- Audit check-in and check-out timings of staff visiting apartments and identify any irregularities or deviations.
- Coordinate with housekeeping and operational teams to ensure pending issues are addressed promptly.
- Track apartment readiness, maintenance requirements, and service-related issues.
- Escalate operational issues to the concerned team and follow up until resolution.
- Maintain accurate daily operational records and reports.

As-Needed Responsibilities :

- Prepare apartment annexures and documentation required for client handover.
- Coordinate and manage apartment move-in and move-out activities.
- Ensure apartments are fully ready before guest/client occupancy.
- Coordinate with housekeeping, maintenance, vendors,



and other relevant teams for apartment readiness.
- Conduct pre-handover checks and ensure identified deficiencies are resolved.
- Prepare and send the apartment handover email to the client within 24 hours of handover.
- Coordinate guest movements and address operational requirements during move-in and move-out.
- Handle client or guest escalations and coordinate timely resolution.
- Support billing-related coordination and provide required operational information to the Accounts team.
- Manage furnishing, inventory, and replacement requirements for apartments as needed.

Monthly Responsibilities :

- Prepare and manage housekeeping cleaning-material requirements, including demand planning and issuance.
- Verify and confirm housekeeping staff attendance and conveyance details.
- Maintain monthly records of cleaning materials, consumables, and inventory.
- Conduct monthly training and briefing sessions for housekeeping staff.
- Review housekeeping performance and identify areas requiring improvement.
- Prepare and submit monthly operational reports to management.
- Review recurring operational issues and recommend corrective actions.

Skills:

- Strong operational and administrative management skills.




- Excellent coordination, multitasking, and time-management abilities.
- Strong communication and interpersonal skills.
- Good analytical, reporting, and documentation skills.
- Solid problem-solving and escalation-management capabilities.
- High attention to detail and a process-oriented approach.
- Ability to coordinate effectively with clients, vendors, housekeeping teams, internal departments, and management.
- Good understanding of Service Apartment, Hospitality, or Facility Management operations.
- Proficiency in MS Office, particularly Excel, and other reporting/operational tools.
- Ability to work independently while managing multiple apartments and operational priorities.
- Strong follow-up skills with a focus on timely closure of tasks.

Preferred Qualification :

- Bachelor’s degree in Hospitality Management, Business Administration, Operations, Facility Management, or a related field.
- Additional certification in Hospitality, Facility Management, Housekeeping Operations, or related areas will be an advantage.

Experience Required :

- 4–7 years of relevant experience in Service Apartments, Hospitality Operations, Facility Management, Guest Relations, Property Operations, or Administration.
- Experience in managing multiple apartments/properties will be an advantage.
- Prior experience in a supervisory or team-handling role is preferred.
- Experience coordinating housekeeping teams, vendors, apartment readiness, and client handovers will be an advantage.

📌 SERVICED APAPARTMENT - SENIOR EXECUTIVE (Delhi)
🏢 Formula Group
📍 Delhi