Job Description – Guest Relations Executive

Position: Guest Relations Executive
Department: Front Office / Operations
Industry: Hospitality / Restaurant
Location: [Restaurant Location]
Reporting To: Restaurant Manager / Assistant Restaurant Manager
Experience: 1–3 years in hospitality, restaurants, hotels, or customer service

About the Role

We are looking for a warm, confident, and customer-focused Guest Relations Executive to be the face of our restaurant. The candidate will be responsible for welcoming guests, managing their overall experience, handling guest queries and feedback, and ensuring a high level of service from arrival to departure.

The ideal candidate should have excellent communication skills, a pleasant personality, strong interpersonal skills, and a genuine passion for hospitality.

Key Responsibilities

- Welcome and greet guests warmly and professionally upon arrival.
- Manage guest seating and coordinate with the restaurant team to ensure smooth table allocation.
- Handle guest reservations, walk-ins, special requests, and seating preferences.
- Maintain strong knowledge of the restaurant's menu, concept, promotions, events, and offerings.
- Build positive relationships with regular and VIP guests.
- Ensure guests receive personalized and attentive service throughout their visit.
- Check on guests during their dining experience to ensure satisfaction.
- Handle guest complaints and concerns professionally and coordinate with the Restaurant Manager for resolution.
- Collect guest feedback and communicate important observations to the management team.
- Maintain guest records and preferences where required.
- Coordinate with the service, kitchen, bar, and management teams to ensure a seamless guest experience.
- Assist in managing special occasions such as birthdays, anniversaries, celebrations, and VIP visits.
- Coordinate with the reservations team regarding table availability and guest requests.
- Ensure the restaurant's entrance, waiting area, and guest-facing areas are maintained to the required standards.




- Support the team during peak hours, events, and special functions.
- Follow the restaurant's grooming, hygiene, and service standards at all times.
- Promote a positive image of the restaurant and maintain professional communication with guests.
- Monitor guest satisfaction and identify opportunities to improve the overall dining experience.

Required Skills & Qualifications

- 1–3 years of experience in a restaurant, hotel, lounge, or premium hospitality environment.
- Excellent verbal and written communication skills.
- Pleasant, confident, and approachable personality.
- Strong customer-service and interpersonal skills.
- Ability to handle difficult situations and guest complaints calmly.
- Good knowledge of restaurant operations and service standards.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong coordination and teamwork skills.
- Valuable grooming and skilled appearance.
- Basic computer knowledge and familiarity with reservation/POS systems is preferred.
- Willingness to work flexible shifts, weekends, and public holidays.

Preferred Candidate Profile

- Experience in fine dining, premium casual dining, Pan-Asian, Japanese, or luxury hospitality will be an advantage.
- Candidates with experience handling VIP guests, celebrities, regular clientele, and large group bookings will be preferred.
- Strong command of English and Hindi; knowledge of additional languages is an advantage.

Key Performance Indicators (KPIs)

- Guest satisfaction and positive guest feedback.
- Effective handling and resolution of guest complaints.
- Accuracy in reservations and guest preferences.
- Quality of guest interaction and service.
- Repeat guest engagement and relationship management.
- Adherence to restaurant service and grooming standards.
- Effective coordination with the restaurant operations team.

Salary: As per experience and industry standards
Employment Type: Full-time

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Saki Naka)
🏢 DJRS Hospitality
📍 Saki Naka