- Make outbound calls to leads from the database provided.
- Handle guest enquiries and convert leads into bookings.
- Manage and confirm reservations accurately.
- Coordinate with the Front Desk Team at other locations for confirmed bookings and guest requirements.
- Follow up with prospective guests and maintain booking records.
- Ensure smooth handover of confirmed bookings to the resort team.
Requirements
- Minimum 2 years of experience in Reservations / Hospitality / Travel / Customer Relations.
- Excellent communication and telephone etiquette.
- Strong follow-up and coordination skills.
- Customer-focused and well-organised.
- Basic computer skills and ability to maintain booking records.