Collection Executive

Department: Service Department | Industry: EdTech

Job Summary

We are looking for a proactive and target-oriented Collection Executive to manage outstanding payments, ensure timely fee collections, and maintain positive relationships with students, parents, and institutions.

Key Responsibilities

- Follow up with students, parents, and institutions through calls, emails, and other communication channels for pending payments.
- Achieve monthly collection targets while following company policies and processes.
- Maintain accurate records of payments, commitments, interactions, and follow-ups in CRM/Excel.
- Handle and resolve queries related to fees, invoices, receipts, and payment schedules.
- Manage high call volumes while maintaining a professional, polite, and customer-focused approach.
- Understand customer concerns, provide appropriate solutions, and escalate issues when required.




- Maintain strong customer relationships through effective communication and active listening.
- Coordinate with internal teams to resolve payment-related issues.
- Demonstrate strong time management, multitasking, negotiation, and follow-up skills.
- Contribute to team goals while consistently achieving individual KPIs and collection targets.

Requirements

- Graduate in any discipline.
- Excellent English communication and interpersonal skills.
- Strong negotiation, persuasion, and customer-handling skills.
- Basic knowledge of MS Excel/Google Sheets and CRM tools.
- Ability to work in a target-driven and fast-paced environment.
- Prior experience in collections, telecalling, customer service, or EdTech is preferred.

Pay: ₹18,000.00 - ₹30,000.00 per month

Perks:

- Flexible schedule
- Leave encashment
- Paid sick time

Work Location: In person

📌 Collection Executive (Noida)
🏢 IMTS Institute
📍 Noida