Role Overview

We are looking for an experienced International Job Visa & Client Relations Manager to be part of our new international employment and job visa division.

The ideal candidate should have 3 plus practical experience in job visas, employment visas, overseas employment services, immigration services, or international recruitment, along with strong client-handling and relationship-management skills.

This is not purely a documentation role. The selected candidate will be expected to contribute to the development of the new vertical, manage client relationships, coordinate with relevant international stakeholders, and ensure that clients receive accurate and transparent guidance throughout the process.

Key Responsibilities

- Handle client enquiries related to international job visas and employment visa opportunities.
- Understand client profiles, requirements and eligibility and provide appropriate guidance regarding available processes and requirements.
- Maintain professional communication with clients throughout the complete service cycle, from initial consultation to completion.
- Coordinate with international employers, recruitment partners, immigration partners, consultants and other authorised service providers, wherever applicable.
- Develop and maintain professional relationships with overseas partners and stakeholders.
- Understand and stay updated on employment visa requirements, work permit procedures, documentation requirements and process changes for relevant countries.
- Coordinate internally with Sales, Operations and Documentation teams to ensure smooth processing of client cases.
- Review client documentation and identify missing documents, eligibility concerns or potential process-related issues before proceeding.
- Ensure that clients receive clear information regarding the scope of service, expected process,



timelines, documentation and applicable limitations.
- Avoid any unauthorised commitment regarding employment, visa approval, salary, employer selection or processing timelines.
- Maintain proper records of client communication, case status, partner communication and follow-ups.
- Handle client concerns and escalations professionally and work towards timely resolution.
- Assist management in developing SOPs, service structures and operational workflows for the current Job Visa division.
- Support the identification and evaluation of reliable international partners and employment-related service providers.
- Monitor the quality of services provided through external partners and immediately escalate any compliance or service concerns to management.
- Contribute towards the commercial growth and long-term development of the International Job Visa division.

Candidate Requirements

- Minimum 3–5 years of relevant experience in Job Visa, Employment Visa, Overseas Recruitment, Immigration Services, International Mobility or a closely related field.
- Mandatory Requirement Previous experience handling international clients and/or overseas partners is strongly.
- Good understanding of employment visa and work permit processes.
- Strong client relationship management and communication skills.
- Excellent command of English, both verbal and written.
- Ability to communicate professionally with international partners through email,



calls and virtual meetings.
- Strong follow-up, coordination, negotiation and problem-solving abilities.
- Ability to independently handle client cases and escalations.
- Good understanding of ethical practices and compliance requirements associated with overseas employment and immigration-related services.
- Ability to work in a target-oriented and process-driven environment.

Preferred Profile

Candidates with previous experience working with an:

Overseas Recruitment Agency / Immigration Consultancy / Job Visa Consultancy / International Recruitment Company / Global Mobility Company / Employment Visa Service Provider

will be given preference.

Experience dealing with employment or work visa processes for countries such as the UK, Europe, Canada, Australia, GCC countries or other international markets will be an added advantage.

Key Skills

International Client Relations | Job Visa | Employment Visa | Work Permit | Overseas Employment | International Recruitment | Immigration Services | Client Management | Partner Management | Business Development | International Communication | Documentation Coordination | Client Escalation Management | Process Development

What We Are Looking For

We are particularly looking for someone who can bring practical industry knowledge and international exposure to the organisation.

The selected candidate should be capable of not only managing existing cases but also helping management establish, structure and scale a new International Job Visa & Employment Services vertical with a strong focus on transparency, client experience, compliance and sustainable business growth.

Pay: ₹45,000.00 - ₹100,000.00 per month

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Overseas Employment & Relationship Manager (Ernakulam)
🏢 Global Visa Online
📍 Ernakulam