About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune. With more than 25 million customers in the domestic and international markets and 6000+ employees

Job Profile: Customer Service- taking care of customer queries and concerns through calls and emails.

Key Responsibilities:

Handle customer queries via calls and emails.
Resolve customer issues and complaints promptly.
Deliver excellent customer service and ensure customer satisfaction.
Maintain records of customer interactions.
Collaborate with internal teams for issue resolution.
Work in a blended process and support cross-functional tasks.
Communicate effectively in Hindi and English.





Required Skills:

Strong verbal and written communication skills.
Good problem-solving and customer-handling abilities.
Basic computer knowledge (MS Word, Excel) with good typing speed.
Quick learner, team player, and adaptable.

Pay: ₹13,600.00 - ₹14,000.00 per month

Perks:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current location in Dehradun ?
- Are you an immediate joiner ?

Education:

- Higher Secondary(12th Pass) (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Care Executive (India)
🏢 Firstcry.com
📍 India