Key Responsibilities

- Manage client relationships from order placement to payment collection.
- Ensure proper follow-up with clients and address their requirements promptly.
- Provide effective after-sales support and maintain long-term client relationships.
- Regularly collect and understand client feedback to improve service quality.
- Handle client queries, complaints, and concerns and ensure timely resolution.
- Coordinate with internal teams to resolve client-related issues.
- Provide clients with accurate information and support regarding company products and services.
- Act as the primary point of contact for assigned clients.
- Proactively follow up with clients to ensure satisfaction and retention.
- Escalate critical issues to the concerned department/management when required.
- Maintain regular communication with clients and ensure all commitments are followed through.

Key Skills & Qualifications

- Graduate in any discipline.
- Excellent verbal and written communication skills.




- Strong follow-up and coordination skills.
- Positive and proactive attitude.
- Good problem-solving and client-handling abilities.
- Ability to communicate confidently with clients and internal teams.
- Thorough understanding of company products/services.
- Valuable knowledge of MS Office and basic computer applications.
- Willingness to learn and take ownership of client requirements.

Important Requirement

- The CRM will be required to interact with the Managing Director 2–3 times a week to understand client concerns and discuss strategies for client retention and satisfaction.

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive (India)
🏢 IDEATE INFORMATICS
📍 India