· Checking for the most current and accurate shipping rates from suppliers,carriers & Agent Network on a regular basis

· Providing quotes to customers in a timely and professional manner, ensuring the quotes accurately reflect the rates and services offered.

· Negotiating pricing and services with customers to ensure the company is providing the best value while maintaining profitability.

· Maintaining accurate records of customer quotes and pricing information for future reference and analysis.

· Overseeing the customer service and pricing functions of the company, ensuring high-quality service is provided.

· Developing and implementing pricing strategies to increase profitability and remain competitive in the market.

· Negotiating and managing contracts with customers and suppliers to ensure favorable pricing and terms.

· Collaborating with other departments to ensure seamless customer service and effective pricing processes.

· Analyzing customer and market data to inform pricing decisions and strategies.





· Monitoring and reporting on key performance indicators related to customer service and pricing.

· Ensuring accurate and timely communication with customers and stakeholders

· Managing customer complaints and resolving customer service and pricing issues

· Engaging with customers through various channels, including phone, email, and live chat

· Continuously seeking out opportunities to improve the customer service and pricing experience and proactively addressing customer needs and concerns.

· Analyzing customer service and pricing data to identify trends and areas for improvement.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 2 years (Preferred)

Work Location: In person

📌 Pricing and Operations (Logistics) (India)
🏢 CARAVEL LOGISTICS
📍 India