Roles & Responsibilities:

- Handle customer queries through calls, emails, and chat regarding car-related products and services.
- Assist customers with queries related to new/used cars, car listings, test drives, bookings, and other services.
- Understand customer concerns and provide accurate and timely resolutions.
- Follow up with customers regarding leads, inquiries, bookings, test drives, and service requests.
- Coordinate with internal teams, dealerships, and other stakeholders to resolve customer issues.
- Maintain accurate records of customer interactions and update information in the CRM system.
- Handle complaints professionally and ensure a positive customer experience.
- Provide customers with relevant information about car models, pricing, offers, financing, insurance,



and dealership-related services.
- Escalate complex or unresolved issues to the appropriate department.
- Follow up on pending complaints and ensure timely closure.
- Meet assigned customer service, response-time, and resolution targets.
- Maintain a high level of customer satisfaction while following company policies and processes.
- Identify recurring customer issues and share feedback with the relevant teams for process improvement.

Contact - +91-XXXXXXXXXX

Pay: ₹18,000.00 - ₹22,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 REVIVE EDUCATION
📍 India