SALES COORDINATOR

Location: Tardeo, Mumbai
Employment Type: Full-Time
Department: Sales & Operations
Reports To: Management

About the Role

NanoTek Solutions is looking for a proactive, organised and responsible Sales Coordinator to manage the sales coordination process from customer enquiry and quotation through order conversion, invoicing and site execution.

The role requires strong communication, follow-up and coordination skills. The candidate will be responsible for ensuring that customer enquiries are followed through, quotations are converted, orders are invoiced and site work is properly coordinated and completed.

Key Responsibilities

1. Client & Enquiry Coordination

- Handle customer enquiries through phone, WhatsApp, email and other channels.
- Understand customer requirements and coordinate internally to provide appropriate products and solutions.
- Communicate professionally and promptly with clients.
- Maintain regular communication with customers throughout the sales and execution process.

2. Quotation Management

- Prepare accurate and professional quotations based on customer requirements.
- Ensure correct product details, quantities, pricing, taxes, freight and commercial terms are included.
- Send quotations to clients and maintain records of all quotations issued.
- Track all open quotations and ensure timely follow-up.

3. Sales Follow-up & Conversion

- Follow up with customers on quotations and pending decisions.
- Handle routine customer queries and coordinate internally to resolve issues.
- Actively work towards converting quotations into confirmed orders.
- Maintain a clear pipeline of enquiries, quotations, pending orders and closures.
- Ensure no genuine sales enquiry or quotation is left unattended.
- Escalate important opportunities, pricing issues or customer concerns to management.

4. Order & Invoice Coordination

- Coordinate with clients once an order is confirmed.
- Verify customer, product, quantity and billing details.
- Convert confirmed quotations/orders into invoices.
- Coordinate with accounts and operations for billing, dispatch and payment requirements.
- Ensure the process moves smoothly from:





Enquiry → Quotation → Follow-up → Order → Invoice → Dispatch → Site Execution → Completion

5. Site Coordination & Execution Follow-up

- Coordinate with the site team regarding scheduled installations, applications, inspections or other site work.
- Confirm that the assigned team has reached the site as scheduled.
- Maintain communication with the site team during execution.
- Check that the required materials, products and equipment are available for the job.
- Track the progress of site work and ensure scheduled work is completed within the committed timeline.
- Follow up with the site team for completion updates, photographs, reports or other required documentation.
- Confirm with the client/site contact that the work has been completed satisfactorily, wherever required.
- Immediately inform management of delays, site issues, customer complaints or other problems.
- Coordinate any pending or repeat visits required to complete the job.
- Maintain proper records of site visits and completion status.
- The responsibility does not end with scheduling a site visit; the coordinator is expected to follow through until the work is completed.

6. Sales Database & Records

- Maintain an accurate and updated customer and sales database.
- Record enquiries, quotations, follow-ups, orders, invoices and site status.
- Maintain customer contact details and relevant purchase history.
- Track pending quotations, orders, invoices and site jobs.
- Ensure all information is updated promptly and accurately.

7. Reporting

Prepare regular reports for management covering:

- New enquiries
- Quotations issued
- Quotations pending
- Follow-ups due
- Orders converted
- Sales achieved
- Invoices raised
- Pending payments, where applicable
- Upcoming site visits
- Site jobs in progress
- Completed site jobs




- Delayed or pending site work
- Issues requiring management attention

Key Performance Areas (KPIs)

The role will be evaluated on:

- Quotation turnaround time
- Quotation follow-up discipline
- Quotation-to-order conversion
- Sales generated / orders closed
- Accuracy of quotations and invoices
- Customer communication
- Accuracy of sales records
- Timely coordination of site visits
- Ensuring teams reach sites as scheduled
- Timely completion of site work
- Follow-through on pending site issues
- Overall coordination between customers, sales, accounts and site teams

Skills & Qualifications

- Graduate preferred.
- 1–4 years of experience in sales coordination, inside sales, customer service, operations coordination or a similar role.
- Excellent verbal and written communication skills.
- Comfortable speaking with customers and making follow-up calls.
- Strong organisational and follow-up skills.
- Good working knowledge of MS Excel / Google Sheets, email and WhatsApp.
- Experience with CRM, ERP or invoicing software is an advantage.
- Good numerical and commercial understanding.
- Strong attention to detail.
- Ability to manage multiple enquiries, quotations and site activities simultaneously.

Ideal Candidate

The ideal candidate should be:

- Highly organised and responsible
- Confident in speaking with clients and internal teams
- Strong at follow-ups and closing pending tasks
- Sales-oriented and commercially aware
- Comfortable coordinating field/site teams
- Proactive rather than waiting for instructions
- Detail-oriented with solid record-keeping skills
- Capable of handling multiple activities simultaneously
- Willing to take ownership of an issue until it is resolved

Role Objective

To take complete ownership of the coordination process from customer enquiry to sale and from sale to successful completion of the work, ensuring that quotations are followed up, orders are converted, invoices are raised, site teams are coordinated and every job is properly closed.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:

- Cell phone reimbursement

Work Location: In person

📌 Sales Coordinator (India)
🏢 Nanotek Solutions
📍 India